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By VetMobile

FAQ

01 – What are your delivery charges?

Please note that we currently only ship within Singapore.

Orders below $100

  • Singpost Smartpac with tracking number or similar postal service: $10
  • Courier by Lalamove/Grab (1-2 days delivery time): $40
  • Pick up at #03-50E Pearl’s Hill Terrace (Free)
  • Self pick up by courier during opening hours (e.g. grabexpress): Cost to be covered by customer

Orders above $100

  • Free Singpost smartpac shipping or similar postal service
  • Courier by Lalamove/Grab (1-2 days delivery time): $20
  • Pick up at #03-50E Pearl’s Hill Terrace (Free)
  • Self pick up by courier during opening hours (e.g. grabexpress): Cost to be covered by client

For pick up arrangement and queries, please email us at shop@vetmobilesg.com or Whatsapp 9755-2015

02 – What’s your privacy policy?

Our privacy policy can be viewed here.

03 – I have a problem with my order.

For any issues or requests, please email us at shop@vetmobilesg.com or Whatsapp 9755-2015. We will get back to you shortly.

04 – Can I change my shipping address?

You can change your shipping address.

Please email us at shop@vetmobilesg.com or Whatsapp 9755-2015 within 24 hours of ordering, we will do our best to assist.

05 – Do you ship worldwide?

We currently offer shipping only within Singapore.

06 – Can I track my order?

All orders are shipped with a tracking number that will be e-mailed to you.